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Crowne Plaza Hotel Austin, Austin, Texas

6121 North IH 35, Austin, Texas

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Recent User Reviews

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Submitted by: Hotel Guest

Location was convenient & staff at the front desk tried hard to accom...

Service above and beyond

Submitted by: ShelP

Great and friendly service from all the ...

heatwave carshow stay

Submitted by: bigdaddy

no english speaking personel except for front desk....no microwave, minifridge was not cold, would not keep drinks cold, no towels in towel area near pool, towel drop off by pool was...

Submitted by: rodg

The hotel was fine, but i was dissappointed upon my arrival. I reserved a King bed room, and was TOLD (with no compassion what-so-ever) that i WILL be staying in a Double room. I think i would have been fine with that had the employee "sadly informed" us. She was very matter-of-fact and did not want to hear about my dissappointment in not getting what […] i reserved. I understand the hotel reserves the right to give you whatever room they want, but a little compasion would have eased our disappointment. Every other employee was pleasant during our stay. This is the first survey i have ever completed on my hotel room. I am not trying to get this employee in trouble, i just wanted to vent my frustration. Read ...

Crowne Royal in Austin

Submitted by: guest

The beds were supposed to be full-size but were something between a twin and full-size. For two adults and a teenager it made for an uncomfo...

Submitted by: guest

The hotel was nice and comfortable. The bedding was extra comfortable and the addition of a small hinged mirror is a great touch.The 2 things I would ask that they improve is to equip the rooms with a LCD of better TV. I thought about ordering a couple of movies, but ...

The good and the bad

Submitted by: jack the explorer

Staff gestures were ok but it seemed to me like they offer the rooms based on the customer and who they book the hotel through. We were given a room with unclean carpet and bad b...

Austin stopover

Submitted by: GampawNonnie

Great hotel - very clean, very nice. Only thing that could have topped t...

Old hotel that is overpriced

Submitted by: JenC

It was a decent hotel, but for the money paid, I definitely think it needs some upgrading. The bathroom was pretty small and there was a small...

Not what you pay for

Submitted by: guest

The hotel advertises free wireless internet, among other things...1. We could not get a wireless signal for the entirety of the stay. Technical support said it was a problem with their network, not our computers, and recommended we ask the front desk for a wireless bridge. They don't carry them. The only thing they could do was reset the router on […] our floor. They tried that three times, and it never worked. Customer service said it was probably because they were sold out and everyone was trying to get online at the same time.2. No hot water for the shower. We were told the boiler broke the night before and it could only be fixed in the morning.3. There was a strange smell in the room - not pleasant. Read...

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