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Hyatt Regency Hotel Cancun, Cancun, Mexico

Boulevard Kukulcan km 8.5 Quintana Roo, Cancun, Mexico

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Recent User Reviews

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Excellent

Submitted by: Nikitas

The staff is excellent ,friendly and competent and the quality of...

Submitted by: Yrus

Lobby, lounge views are great. beach is well maintained. Pay for Internet per day per device $16 each. The hotel is like any other hotels in cancun or could be a step behind. You are forced to enjoy small flat screen TV when it is very hot outside. Y...

Submitted by: Catalina

Sus instalaciones y la amabilidad del personal. La playa y la albercaestan hermosas y su ubicacion muy conveniente. La verdad no salimos delhotel, solo a bailar. Si, solo que tengo dos recomendaciones que hacerles: Las instalacionesson de primera,...

I already miss Cancun.

Submitted by: juicypark

It's been a day since I got back from the trip. I miss ...

Worst hotel I have ever stayed in!

Submitted by: Dr. Lynn

Started with overwhelming chemical fumes in lobby abpnd front desk staff saying they smelled nothing- almost passed out in first five minutes, then overcharged for kids over 12, then given 2nd floor room with view of roofs, toilet clogged, moved to 7th floor- broken bathroom door handle, phone broken, mirror bathroom cracked, alarm radio broken, ate two separate occasions at hotel restaurant spending over $350 and was told by staff two minutes prior we would accrue $400 resort credit for spending so much in restaurant - manager 2 minutes later said absolutely not read the card at front desk - I have never ever been treated this way in any hotel - especially an old smelly run Down one - checking out as early ...

excellent

Submitted by: guest

Do not believe any negative reviews about this hotel. It was brilliant from the start. We decided to upgrade to the Regency club upon arrival...

THE BEST!!!!!!

Submitted by: nana

I enjoyed my stay at the HYATT.... Will be returning next yrs and w...

GREAT TIME!!!!

Submitted by: PRYCELESS

I HAD A GREAT TIME STAYING AT THE HYATT. IT WAS A LAYBACK HOTEL WHERE I CAN PARTY AND GET SOME SLEEP AT THE SAME TIME. IT WAS IN THE HEART OF EVERYT...

Great Family Vacation!

Submitted by: Family Traveler

The Hyatt is located in the best beach spot on the hotel strip for families. The water was much calmer. Lots of great hotel sponsored activities for families which was convenient and FREE! The restaurants were good with excellent quality and variety. The pool was on the smaller side, which wasn't a problem for us, but could be if there were big crowds. Great walking location for the hotel zone. A little loud at night, but didn't bother the kids and we were so tired at the end of the day, it didn't really matter. The service was adequate, but don't plan on being rushed through meals.The spa was also high quality with a good deal of variety and reasonable price. They came around the pool area several times off...

The good and the bad

Submitted by: Super dad

Hotel is not for small children or handicapped, way 2 many steps and ramps, breakfast eating area you really have to watch where you walk. A lot of steps from bar area to outside. Never cleaned our room until 5 pm or I had to call housekeeping. Front desk manger ...

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