Boulevard Kukulcan, Retorno Chac L-41, Cancun, MexicoMap
Recent User Reviews
Relaxing family trip
Probably the best customer service I have ever experienced. A few minutes after check-in the extra pillows I requested were delivered. Housekeeping did a great job! The hotel is not close to the port and shopping so you will have to take a cab. Our first night we had di...
Just a few things
Rosa in Las Ventanas and Eloy at the Front Desk were excellent staff members, very helpful. However, we encountered two staff members who need more training. One was at the Front Desk and one at the Information Desk. Eloy had made a copy of my passport to facilitate the changing of US dollars into pesos. When I approached the Front Desk during the second week of our stay in order to change money, just before setting off for a tour at 8 am, the clerk said he needed a copy of another page. When I said I was going to lodge a complaint, he first said he would change the money and when I walked away, he sent a bell boy to follow me and ask me my room number. My mistake was to talk to the staff in Spanish (I'm Swi...
Great Hotel and Staff!
The hotel and staff were great - Mikado restaurant was wonderful. Service and cleanliness were above and beyond. The hotel states they have airport transportation, but when I called the number t...