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Riu Hotel Ocho Rios, Ocho Rios, Jamaica

Hwy A1 Mammee Bay St Ann, Ocho Rios, Jamaica

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Recent User Reviews

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Disappointing Getaway

Submitted by: Beverley

First night, my sister and I decided to lounge around and enjoy the scenery. The second night, my sister had her purse stolen at the front of the lobby. We advised the security and we wanted to stop the credit card in the purse and could not make a call to london because the hotel is not equipped to make calls from the front desk to overseas so they wanted us to go to our room and make the call and the charges be billed to rooms. I was extremely disappointed with this hotel. I have stayed at the RIU in Negril and the service was exceptional service;however the experience at Ocho Rios was extremely disappointing. We also waited over an hour for a bell boy to take our luggage down stairs to lobby. Needless to ...

Good fast solution for a weekend

Submitted by: marialu

Nice hotel, very clean, on the beach. Service was just average, food was OK. Th...

Wont be going back there

Submitted by: Madame

I have been to the Riu Ochos Rios twice before when they first opened in2007. I have to say a lot has changed since then. This was my third time going.The check in is awful it takes so long almost waited in line for an hour. There king size bed is actually two full beds put together. So every now in then you have ...

Excellent relaxing vacation

Submitted by: NYgirl

This place gives you the most amazing carribean sea experiance. We love swimming, so we enjoyed the sea and the pool the most. Also, all of the cocktails tasted amazing since they are made with real fruit juices - Yam!!! Our room was alway...

Hotel Riu

Submitted by: JuliaA

Hotel Riu is very beautiful to look at from the outside however their customer service is very poor. It took three days for me to completely check into my room. The food was not at all what I expected for staying at a hotel in Jamaica. There were very few Jamaican dishes offered and most of the fruits offered tasted like they were...

Unpleasant Experiences at RIU, Mamee Bay

Submitted by: guest

Checking in was unpleasant. The staff at check-in appeared very inexperienced. Food choices were l...

RIU Ocho Rios

Submitted by: Shay

The hotel and environment were great. Staff was friendly but not intrusive. We had a small water leak in our room from a malfunctioning AC hose, but that was fixed within an hour. It was easy to schedule excursions (dune bugey, horseback ...

Front desk disaster

Submitted by: Mother of the groom

Three hours to check in. My adult son and I were given a room with a king bed. They would not give us a different room. They said they would send up a bed. It never was delivered. Elevator was broken for a day. Ice machines were e...

Riu-diculous!!

Submitted by: Experienced Traveler

Fact: On our first morning there, housekeeping woke us up a 9am to take our towels. I gave them the towels and waited inside for them to give me clean ones. And I waited…and waited. They never came back with clean towels. After 10 to 15 minutes I walked outside to find the housekeeper. After finding her I asked for clean towels she replied "we don't have any clean towels at this time of the morning". What! Then why take our towels until they can be replaced! That makes no sense. I thought this was a one time deal until it happened again the next morning. I also spoke with other guests and they had the same experience. One couple did not get their clean towels until 5pm later that day. Is this what you call 5...

OVERATED VERY DISAPPOINTING!

Submitted by: shopaholic auntie

i stayed here for a few days as part of a large group for a family reunion.our group included several children under age 12 and a few senior citizens . this is a beautiful large hotel with nice rooms a beautiful beach and lovely pool.I had a few spa services which were satisfactory. Unfortunately this is where my compliments stop. we booked and payed for our rooms long in advance. only to arrive and find our reservations were totally muddled and our rooms scattered across the large hotel. the check in process was long and tedious . we had no help in finding our rooms . our first night dinner in the buffet restaurant was nothing short of chaos even though we were dining in groups of no more than 6 . there wer...

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